Our service, GOTS organic standard, Shipping

Covid-19 Adaptations.

Every Action Counts.
We have always worn headscarves, cotton gloves and boiler suits over our outdoor clothes when packaging but now have added a facemask.
We regularly use alcohol rub before wearing our fresh gloves. By the time the gift is received at least 12 hours has passed.
Delays may occur at any point such as our supply chain, deliveries, days off for shielding, child minding if the schools close again, etc. If so, we will let you know and keep you informed of the status of your order. If we have a time we cannot pack and send, we will temporarily close the shop and again keep you informed of the timeline. We apologies but we cannot accept any returns or consider refunds unless we are dealing with a Royal Mail postal claim. We trust you are understanding of these measures – we are doing our best.

GOTS.

What is GOTS? Good question!
GOTS stands for Global Organic Textile Standard, which is an international recognised organic textile standard. The standard sets requirements across the processing, manufacturing, packaging, and distribution practices, for ecological benefit and to help protect labourers. To find out more visit www.global-standard.org​
Our fleece and labels:
Our suppliers for the organic fleece and labels are fully GOTS certified. To achieve this certification, they had to undergo onsite inspections and must renew the certification every year. We have really struggled to find British made organic fabric labels. Last year we ordered examples made in the US only to have a massive customs bill slapped on top which was more expensive than the samples. Ouch, burnt fingers! When we did, their minimum order is by the hundred! There are so many factors to think about for a micro-business who are making batches rather than mass-producing items.

Shipping.

​​Posting ,Packaging and Shipping

Orders can be created up until 1pm, as this gives us time to pack and despatch, same-day. Weekends will differ with despatch on Mondays.
We send our luxury gift boxes by Royal Mail Track 48 and Sign service which should ensure 2-3 days delivery in the UK. International mail will vary slightly. We will aim to get this posted out the same day it is ordered. When you place an order, you invest in us so we’ve made the decision to only offer a signed for delivery service as we want to do the utmost to ensure that your gifts are received by the right person. Gift boxes include UK P&P, extra for overseas. For overseas deliveries please select and if necessary we will contact you to discuss mail options as tracked services are not always available. For individual shop items they will be sent by Royal Mail 2nd Class with an estimated 2-3 days delivery aim. We re-use packaging where possible.

Undelivered or issues.
If Royal Mail/your country’s mail service unfortunately don’t keep to their expected standard, we need to make a claim and no doubt this will take time to sort out. We are a micro business and do not have the capacity to address issues in any other way. Thank you for your understanding. We are sorry but we cannot sell to Europe the USA or Canada at present – this is to do with the conditions of our business insurance and Brexit. We are looking at changing this, so will update when this happens.

Packaging
We’ve designed our packaging with the environment in mind. We use plastic-free, recyclable envelopes and sturdy, reusable, luxury gift boxes which are fully recyclable but meant to be used long term! These come packaged within a further mailbox layer and sealed with plastic-free tape. Our inks are non-toxic and we use natural rubber stamps.
Our packaging is simple and fuss-free while remaining elegant and protective. 

Returns/Refunds.
At this time unfortunately we cannot accept any returns or give any refunds. We use a signed-for tracked service from Royal Mail in the UK to ensure your gift is signed-for at the correct address.


For all enquiries, please email info@ruralatelier.co.uk, thank you.

Acorn Shoot and Leaf are enveloped.
Sapling, Pole and Mighty Oak are luxury gift-boxed.