Terms and Conditions

Terms and Conditions

Welcome. Stated here are our Terms and Conditions of use, put as simply and clearly as possible. Please read them carefully. 

1.  THESE TERMS  

1.1  What these terms cover. These are the terms and conditions on which we supply products (or product) to you, whether these are goods or services.

1.2  Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.  INFORMATION ABOUT US AND HOW TO CONTACT US 

2.1  Who we are. We are a family business trading as Rural Atelier Ltd and we sell our products under the brand name “Rural Atelier®”. Our registered business address is c/o our accountants. You should not have a reason to contact them so please use info@ruralatelier.co.uk for any queries, we will be happy to hear from you.

2.2  How to contact us. You can contact us by writing to us at info@ruralatelier.co.uk.

2.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4  ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails. 

3.  OUR CONTRACT WITH YOU  

3.1  How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2  If we cannot accept your order. If we are unable to accept your order, for any reason, we will inform you of this and will not charge you for the product.

3.3  Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.  OUR PRODUCTS  

4.1  Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because of the nature of the material, products could vary in sizes, weights, capacities, dimensions and measurements indicated on our website.

4.2  Product packaging may vary. The packaging of the product may vary from that shown in images on our website. We strive to use only the most sustainable packaging.

4.3 In line with our stand for rural sustainability and global eco-commerce we will be producing small batches of the tank top and will announce this to our registered customers via email should they wish to know in advance. This is in advance of general sale online. If you wish to know when the batches are ready and a date for online sales then please email us on info@ruralatelier.co.uk.

5.  YOUR RIGHTS TO MAKE CHANGES  

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8- Your rights to end the contract).

6.  OUR RIGHTS TO MAKE CHANGES  

6.1  Minor changes to the products. We may change the product:

(a)  to reflect changes in relevant laws and regulatory requirements; and/or

(b)  to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

7.  PROVIDING THE PRODUCTS  

7.1  Delivery costs. The costs of delivery will be as displayed to you on our website. From time to time they will change.

7.2  When we will provide the products.  During the order process we will let you know when we will provide the products to you.

7.3  We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products that have been paid for but not sent by us.

7.4  Collection is not offered at the moment. We will add your email to any tracked shipping so you can kept in touch with delivery.

7.5  If you are not at home when the product is delivered. If no one is available at your address to take delivery and sign-for, Royal Mail (or your country’s service) as per their procedures may leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.6  If you do not re-arrange delivery. If you do not re-arrange or collect the products from Royal Mail (or your country’s service) as arranged after a failed delivery to you, Royal Mail (or service) will return the items to Rural Atelier Ltd, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you might be liable for a £2 admin fee.

7.11  When you become responsible for the goods. A product which is goods will be your responsibility from the time Royal Mail (or your country’s service) receive a signature and deliver the product to someone at the address you gave us.

7.12  When you own goods. You own a product which is goods once we have received payment in full.

7.13  What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, name and addresses, contact phone number, method of payment. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

8.  YOUR RIGHTS TO END THE CONTRACT  

8.1  You can always end your contract with us. Your rights when you end the contract will depend on what you have bought and whether there is anything wrong with it, when you decide to end the contract:

(a)  If what you have bought is faulty you may have a legal right to end the contract (or to get the product repaired or replaced or your money back), please note, postage will not be refunded.

(b)  If you have changed your mind about the product, see Clause 8.2. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

8.2  If you are a consumer – Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

8.3  When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

(a) any damage caused once the product/products have been received by you, damage caused could be finger prints, dust, smell etc. see 9.6a.

8.4  How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

(a) You have 14  days after the day you (or someone you nominate) receives the goods, unless:

 (b)  Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the goods. 

(c) Postage is not refunded.

9.  HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)  

9.1  Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Email. email us at info@ruralatelier.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address. 

9.2  Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us in an unused/unworn perfect condition within 14 days of receipt. You must post them back to us (we will supply you of the address to use). Please also email us to inform us at  info@ruralatelier.co.uk. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3  When we will pay the costs of return: We will pay the costs of a U.K. return if you discover the products are faulty (not damaged through transit)within the first 14 days of receipt. We have stringent checks so this will be unlikely. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

(a) Non U.K. deliveries – it will not be sustainable for either the climate or our business to offer paid postal returns at this time under any circumstances. If you find a product fault (not damage from transit) within the first 14 days of receipt, in the first instance please email us for advice info@ruralatelier.co.uk. 

9.4  We do not offer collection.
9.4a We cannot sell to Europe, USA or Canada due to restrictions imposed by Brexit and our small business insurance.

9.5  U.K. customers, how we will refund you. If we agree the item was faulty we will refund you the price you paid for the products, and not the delivery costs, by the method you used for payment. We do not hold your payment details. We will pay the delivery cost for a replacement if there is a proven technical fault not damage due to transit however as mentioned before we scrutinise each item as we are a micro-company and know our stock. However, we may make deductions from the price, as described below. If this is a change of mind then upon the product being returned in perfect order (no finger prints, smell, usage, able to be re-sold etc) only product cost is refunded, not postage.

9.6  Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a)  We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, an example being if this has been caused by your handling them. In any case please approach us. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)  The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 2-5 days at one cost but you choose to arrange to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.7  When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

(a)  If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see clause 9.2.

10.  IF THERE IS A PROBLEM WITH THE PRODUCT  

10.1  How to tell us about problems. If you have any questions or complaints about the product, please email info@ruralatelier.co.uk.

10.2 We are under a legal duty to supply products which are in conformity with this contract. Please follow the Terms and Conditions for advice on how to proceed.

11.  PRICE AND PAYMENT  

11.1  Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 11.3 for what happens if we discover an error in the price of the product you order.

11.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.3  What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

11.4  When you must pay and how you must pay. When you place your order you must pay in full and use the correct billing and delivery addresses as the delivery will be insured with the address you supply.

When you must pay depends on what product you are buying:

(a)  For goods, you must pay for the products before we dispatch them.

11.5  We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Lloyds Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.  OTHER IMPORTANT TERMS

12.1  How we may use your personal information. We will only use your personal information as set out in our privacy policy.

12.2  Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.